It’s really exciting to be writing my first blog for our new website. It’s taken a long time to get here but it’s been the right journey and I truly believe we have a fantastic Wealth Management experience finally in place.
At Oliver Asset Management we believe that putting the client at the head of any relationship is core to what we do.
It certainly appears to me that the genuine lack of true customer focus has become the norm and that people are resigned to a world of rules and regulations designed to hinder, confuse and frustrate.
Our banking system continues to struggle to regain customer confidence and I think it will be a while before “Customer Charters” and slick advertising slogans cut any real mustard with the general public.
People are savvy to when they are being spun a yarn and it’s high time our service industry woke up to this fact.
I believe people want to be treated fairly, with respect and to have things explained to them in an honest and straightforward way.
I also believe that people are happy to pay well for a good job and that if they get an exceptional experience, they’ll want to repeat it and tell their friends.
Our new website sets out our whole new process and our Wealth Management Formula but at the heart of all we do is a complete focus on ensuring you the customer have an exceptional experience and that you’ll be delighted that you entrusted us to help guide your financial plan for the future.
That’s the first of many blogs I’ll be getting out there but it’s a common theme that I’m sure that I’ll return to time and time again.
I’ll have comments weekly so do check in on a regular basis and give me a call anytime and see how we can help you personally.
Roland Oliver