Guest Blog: The Mindful Way of Doing Business

Introduction

martin_at_falkirk_event_Sept_09This week we are delighted to post an inspirational guest blog by Martin Stepek – award winning and critically acclaimed poet and writer and current CEO of the Scottish Family Business Association.

www.martinstepek.com
www.twitter.com/martinstepek

The Mindful Way of Doing Business

So what does a contemplative practice developed 2500 years ago by the Buddha have to do with your business?  Surprisingly a lot actually, and even more importantly, in some of the key areas of your working – and personal – life.

Tree of Half LifeMindfulness is the technique of trying to catch each moment in its entirety, without the usual inner commentary or opinion we all tend to have. So it could be just reading an email calmly and carefully, without prejudging its overall contents because of a) who the sender is, or b) our opinion halfway through the message. Or it might be becoming aware of tiredness or irritation inside our mind during an important meeting (and let’s face it if it’s not an important meeting why are you having one?)

Mindfulness also refers to the more formal practice of sitting, eyes closed but alert, and focusing clearly but lightly on the breath or on a particular thought or emotion.

We can practice mindfulness literally anywhere or while doing any activity. It’s the ultimate portable gadget. I do it while waiting for a train, while doing the ironing or the washing up, even when I first wake up before I’m out of bed.

But why should you be doing it? And believe me you should!

Mindfulness helps us in two ways; one the prevention of negative stuff, the other the cultivation of positive stuff. I use stuff deliberately as there’s a whole range of things that mindfulness concerns and affects.

Let’s look at the negatives. I don’t know anyone in business who isn’t sometimes affected by stress, 24/7 work, tiredness, frustration, niggles, irritation or anger, down to the really serious stuff of chronic anxiety, clinical depression or a sense that the work you do is shallow, unfulfilling, meaningless… and that somehow you’re missing out on the important things in life. Mindfulness deals with all this… yes it’s “stuff” isn’t it? I’ll show evidence in a moment but let’s look at the positives now.

Mindfulness develops our sense of calm focus, clarity of thinking, creativity and compassion. It enables us to remain clear-minded under pressure, make decisions more wisely, and get home at the end of the day still capable of having a true relationship. How practical is this in running a business, in living a full life? I’d argue that apart from cash flow this good “stuff” is the most important set of features a business must have to succeed.

And the evidence? There are now over 2500 scientific journal articles on these effects, from the world’s leading universities; Oxford (has a mindfulness centre), Harvard, Yale, UCLA. Glasgow University has done ground-breaking research on mindfulness, and Aberdeen University offers an MSc. The internet is awash with papers, books, podcasts, interviews and lectures. Check them out.

I’ve been practicing since 1998, teaching it since 2004, to businesses, charities, social enterprises, schools, even Shotts Prison. I teach a free drop-in class on Tuesday evenings at 6.30-7.30pm at the University of West of Scotland in my home town of Hamilton. Mindfulness has helped me lead a national business support organisation, publish an award-winning reflection on my father as a Soviet labour camp victim, and much more beside, while still hopefully being a happy, contented and loving father, husband and friend.

As I said, you really should try it!

www.martinstepek.com

www.twitter.com/martinstepek

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Changing the Weather

That’s it.

I’ve had about as much as I can stand of the Scottish Spring weather. Grey, overcast, wet, windy, freezing, sunny, & generally miserable.

With damp patches.

No amount of positive mental attitude will change the weather but a wee bit of planning might change where the weather I’m exposed to comes from…

It’s been very noticeable of late that the new enquires we have been getting are less concerned with the true nitty-gritty of what my pension/ISA/savings actually are but much more around the use of lifetime cash flow modelling to show me what’s going to happen.

The term peace of mind is often used in conversations with new clients and it’s very interesting that successful, well paid business men & women drive on without a real understanding of what their numbers actually might mean for them.

In other words, they have no peace of mind but rather a nagging doubt that it might not just be enough.

Using a complex powerful cash flow modelling tool like Voyant provides the framework to allow a little dreaming to take place and it’s a tremendous feeling to see people starting believe they might just be there financially or with a bit of further guidance they can get the life they want.

clear skiesOur job is then to become custodian of the wealth, provide sensible investment strategies and use the tax advantages of various “wrappers” to keep the clients in the style to which they’d like to become accustomed!

Malcolm Stewart will be expanding on the details on how, what and why lifetime cash flow modelling is so powerful in his next blog.

In the meantime, as I write the temperature in Sacramento, California is a sunny 33c.

Call me to arrange your retirement in a country and climate of your choosing.

Roland Oliver

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Spotlight on VCTs – Part 2 of risky tax relief

spotlight

of small, higher-risk trading companies not listed on any stock exchange. Fund managers of VCTs must buy predominantly the shares of unlisted companies and the investment risk is spread over a number of them.

VCTs themselves are listed and can be traded with other investors.

Income tax relief is 30% at present and the annual investment limit is £200,000. This relief is withdrawn if the shares are disposed of within 5 years. However, it may be difficult to dispose of shares even though they are listed, because tax relief is only offered on the subscriptions of new shares, not those bought in the market.

Unlike EISs, VCTs cannot be used for Capital Gains Tax deferral.

Overall, a VCT should be a lower risk investment than an EIS (featured here https://www.oliverassetmgmt.co.uk/spotlight-on-eis-risky-tax-relief/ ) because it is a pooled investment, whereas an EIS is an investment in a single company.

Approach with caution, but, if you are interested in how either VCTs or EISs could work for you please get in touch using the Make An Enquiry tab above.

Please note that all figures given represent our understanding of current HMRC legislation and this article does not constitute financial advice.

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The (Transfer) Value of the Key Man

Alex_FergusonAs the tributes rightly fly in for Sir Alex Ferguson, the most successful manager of our time, consider his value to the business over the last 26 years.

Hindsight is wonderful and exact and few would have been able to put a monetary value on Sir Alex especially at the inauspicious start to his Man U career.

In an age when football players are valued in 10s of millions, its intriguing to think of what transfer value might have been placed on Ferguson at the beginning of his last season?

A single player might surely make a difference, but if RVP never played again for Manchester United, chances are the new manager will replace him with somebody as good, better?

Imagine the effect on the share price (and longer term value) of Man U Plc if Sir Alex had carked it anytime during the last 26 years?

I’m sure, as a sensible employer, Manchester United would have had him extremely well insured from a Keyman point of view…or maybe they didn’t.

Time to look at your own Sir Alex and his or her value to you business and make sure that if its not a gentle exit to retirement and more of a catastrophe that makes them suddenly not there any more, you’re financial well prepared for the consequences.

Please speak to us about our Transfer Value Keyman cover solutions before the next 26 years pass.

Roland Oliver

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“All that glitters is unfortunately sometimes only gold…”

Gold30+ years in financial services is certainly enough time to have seen a thing or two in the investment markets.

A hardy perennial, as they might say on Gardener’s Question Time, is the subject of investing in gold.

I might even to confess to dabbling a bit in (I think) Mercury’s Gold & General fund back in the day.

Having met with a potential new client and presented our Dimensional driven passive investment strategy which seemed to make sense on lots of levels, I’ll leave it to Weston J Wellington, Vice President of DFA to make the case for not investing with your eyes and heart in the case of gold and stick to a more considered approach.

“Although the year is far from over, it’s off to a rough start for gold enthusiasts. A sharp selloff in mid-April sent bullion prices to $1,395 on April 15, down 15.7% for the year to date and 26.4% below the peak of $1,895 reached in early September 2011. (Prices are based on the London afternoon fix.) For the 10-year period ending March 31, 2013, gold enthusiasts have a more positive story to tell: The annualized return for gold spot prices was 16.83%, compared to annualized total returns of 8.53% for the S&P 500 Index, 10.19% for the MSCI EAFE Index, 17.41% for the MSCI Emerging Markets Index, and 2.34% for the S&P Goldman Sachs Commodity Index.

Taking a somewhat longer view, for the 40-year period ending March 31, 2013, gold performed in line with many widely followed fixed income benchmarks, while lagging behind most equity indices. We find it ironic that the return on gold over the past four decades is essentially indistinguishable from five-year US Treasury notes, often scorned by gold advocates as “certificates of confiscation.”

Gold vs. Benchmarks, 1973–2013*

Index

Annualized Return (%)

Growth of $1

Dimensional Large Cap Value Index

12.89

$127.75

Dimensional US Small Cap Index

12.67

$117.96

S&P 500 Index

10.18

$48.30

MSCI EAFE Index (gross div.)

9.05

$31.96

Barclays US Credit Index

8.31

$24.33

S&P Goldman Sachs Commodity Index

8.21

$23.51

Barclays US Government Bond Index

7.85

$20.53

Five-Year US Treasury Notes

7.69

$19.40

Gold Spot Price

7.63

$18.95

One-Month US Treasury Bills

5.29

$7.86

Consumer Price Index

4.30

$5.39

*40-year period ending March 31, 2013.

Considering the volatility of gold prices, even a 40-year period is too short to provide conclusive evidence regarding gold’s expected return. And the issue is further clouded by shifts through time in the legality of gold ownership and its changing role in various monetary systems worldwide. In his book The Golden Constant, published in 1977, University of California, Berkeley Professor Roy Jastram examined the behaviour of gold in England and America over a 400-year-plus period—and suggested that the long-run real return of gold was close to zero. Even with centuries of data to study, however, he couched his conclusions in cautious language.”

I can understand the allure but the evidence seems clear enough to me that gold just might be another get rich quick scheme that might not live up to its billing.

Roland Oliver

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The Great Golf Ball Debacle

I would bet my life that most people reading this have experienced poor customer service of late.

I find myself in the all too common position recently of being on the receiving end of some spectacularly bad customer service from a well known magazine subscription provider.

They have happily taken my annual subscription for four years now so when the renewal came round this January I thought I would stick my neck out and ask if they would throw in the snazzy and expensive golf club which was being offered to “new” subscribers only as a free gift.

To be honest I expected a flat out no, but when they came back with a yes of course Mrs Armstrong I was delighted. Victory for the little man (or woman in this case), you don’t ask you don’t get and all that.

18 emails, 12 weeks and a strongly worded letter later do I have said free gift? That would be a no. Ben, or Becky or was it Matt or Verity, I’ve lost track now, have all provided their sincerest apologies and they do understand why I would be very frustrated with this outcome. Do they really, seriously, are they kidding?

They have assured me they want to retain my custom so whilst they can no longer provide the free golf club now it’s out Angry Golf Ballof stock they would like to know if I would settle for 12 SRIXON AD333 golf balls. At the end of my tether I said yes, it suddenly didn’t feel like such a victory, I think I might have even gained the odd grey hair through the whole dire process.

So the golf balls have arrived, they are indeed the SRIXON AD333s, just one small problem, I may pay for the renewal but the magazine goes to my father, he plays, I don’t and yes you’ve guess it, they sent the blooming balls to me!!

I don’t feel remotely rewarded for my loyalty and most certainly will not be renewing the subscription next year. I don’t appreciate being asked to “settle” for a back up gift because someone forgot to do their job properly and process the correct free gift in the first place as promised.

Nothing grates more on a customer than promises not delivered, loyalty being taken for granted and fake sincerity from a faceless person who you know could not care less about your predicament.

It’s not hard to reward loyalty, to provide a good service, to make the consumer feel good about the decisions they have made to buy into your brand, product or service.

We continually strive to improve the customer experience at OAM – and in order to do so actively encourage feedback on our services.

Personally nothing gives me greater pleasure than developing client relationships built on confidence and trust. Over the years I’ve learned that customer loyalty is of great value and not to be taken for granted.

Recent press covered the immediate response by the high street pharmacy Boots in relation to their error of judgement in introducing gender signage for children’s toys. Their customers took to Twitter and Facebook to make heard their views on this seemingly sexist stereotyping – http://bit.ly/14PAT80.

Boots listened to their customers, heard what they had to say and took action, immediately removing the in store signage which had been considered offensive.

How refreshing that a market leader listened to what their customers had to say and their decisive action to rectify the situation will no doubt have resulted in continued customer loyalty.

Happy customers are good ambassadors and all of us in business would do well to remember this.

Dr Claire Armstrong

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Why you shouldn’t read the news

A client said to me very recently that financial planning must be much easier right now as the performance of the World’s stock markets were in positive territory and values of holdings would be up.

He wanted to know what I was going to be saying to my clients in the coming months after several years of telling them to maintain discipline, stay invested and keep asset allocation true.

Well, pretty much the exact same story as he’s heard over the last few years is the answer!

He was also interested in my view of a particular story in the finance section of that morning’s paper ErnestHareReadingNewspaperwhich was suggesting triple-dip recession was a heartbeat away and what steps should we take to avoid it…

The headline writers are paid to try and get our attention and shouldn’t be used as a basis for making investment decisions.

For the everyday investor, the lesson is that the closer you are to media and market noise, the harder it is for you to pay attention to the bigger picture.

Markets are moving constantly as news and information is built into prices. Sentiment is buffeted one way, then the other. Millions of participants make buy and sell decisions based on news or their own individual requirements.

The job of media and market analysts frequently boils down to creating plausible narratives around often disconnected events so that it all appears seamless. Then the next day, you start all over again.

As a broker or a journalist, whose horizons are in minutes, this approach to markets makes sense. But for investors with long-term horizons, second and third guessing money decisions based on the news of the day is unlikely to deliver sound results.

A better approach is to work with a trusted advisor in building a diversified portfolio of assets tailored for your needs and risk appetite. The portfolio is rebalanced regularly to match your requirements, not according to what is happening in the markets. Tactical asset allocation can sound tempting, but there is always a risk that the news overtakes you. Then you are left having to change everything all over again.

As a wise man once said, running inside a moving bus won’t get you to your destination any quicker.

Roland Oliver

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Spotlight on EISs – Is risky tax relief for you?

spotlightAt a time when many in the city may have just received their bonus and will be paying a healthy dose of tax with it, I thought it would be a good time to mention a couple of investment vehicles that come with tax relief.

Tax relief doesn’t come for free of course, and to obtain it you must be prepared to put up with higher levels of risk.

The first of these vehicles to be discussed is Enterprise Investment Schemes (EISs).

EISs are intended to help certain types of small, higher-risk, unquoted trading companies raise capital by providing tax relief for investors. They took over from Business Expansion Schemes in 1994.

Income tax relief on EISs at present is 30% for qualifying investments and the maximum annual amount an individual can contribute at is £1million. Interestingly, income tax relief is given in the year of assessment in which the shares are issued, rather than the year of investment. So as an investor, it might be possible to carry back income tax relief to the previous tax year.

The shares must be held on to for 3 years minimum or the relief will be withdrawn.

Capital gains can also be deferred for tax reasons by investing the gain into an EIS. There are various caveats to this and I would urge you to contact us to find out more if you think this could be useful in your circumstances.

No mention of EISs should come without a big fat risk warning. Investing in unlisted trading companies is a very high risk activity and the possibility of a company failing is very real. There is also a high liquidity risk as, even after the minimum three year period, it may be difficult to dispose of the shares.

Approach with caution, but, if you are interested in how this could work for you please get in touch.

Please note that all figures given represent our understanding of current HMRC legislation and this article does not constitute financial advice.

Come back in a fortnight for a look at Venture Capital Trusts (VCTs).

Malcolm Stewart

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Know your customer

Rewarding your customer for long and valued custom must make sense.

An acknowledgement that you have appreciated them sticking with you and by way of thanks, a gift or reward that is appropriate and makes the customer feel good about dealing with your business would be a good thing to do.

I will, however, briefly tell a short story to demonstrate that while the principle might be strong, if the delivery is wrong it will seem like big business going through the motions.

My client, a vibrant, cheerful and energetic 84 year old widow told me today that her 59 years gold cardmembership with a certain motoring organisation had been rewarded recently by the offer of a Gold Membership.

She was naturally delighted and was soon checking through the many new benefits she was entitled to as a result of her loyalty…

She could now drive abroad and it would be covered. She could nominate a 17 year old relative to drive her car. And so on.

And the good news was that her renewal premium this year would only be £198.

It was £178 last year but look at all the benefits you can enjoy.

She may be 84 but daft she isn’t and could spot the flaws in her prestigious Gold Membership reward.

In fairness, one short, sharp phone call later, she was still a Gold Member but for £100 – I still think after all this time they could have called time on the fee – but a gesture never the less I suppose.

Rewarding clients is the right and proper thing to do, but best to check its something relevant and will be appreciated by them.

Roland Oliver

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Protection – can I really afford it?

Following on from my last blog I wanted to pick up on the cost of protecting yourself and your loved ones. It’s the age old objection to having the proper cover in place – “I can’t afford it, it’s more expensive than I thought it would be!”

The cost of cover depends on many factors, age, health, occupation, sum assured, term required,  and yes it can be expensive depending on the requirement but we appreciate that budget has to be a factor in considering what can be put in place.

All too often people discount having cover in place as they feel the cost will be prohibitive and they don’t seek advice on what they could actually achieve within their budget. Then there are those that don’t feel there is any spare budget available to put towards protecting themselves and their family.  I think if we all took a serious hard look at our weekly spends we might we might be surprised at what budget could be made available with a little careful planning.

In the average week we all like our little treats, a nice frothy coffee, a take-away, glass of wine or pint of beer, the odd magazine or newspaper, premade sandwich, or jumping in a taxi at the end of the night to make it home quicker.

Buy a smaller one?

Based on average current costs* if in a given week I had 3 coffees, bought a magazine, a couple of premade sandwiches , a takeaway, a couple of glasses of wine and a taxi ride home after my takeaway that could equate to weekly spend of £46.00 or £199.33 per month. It all adds up.

If we all took a serious look at the monthly spends on little luxuries we could make an immediate saving which could be put towards getting the right cover in place.

If I cut back a coffee a week and drop the take-away meals to once a month I make an immediate saving of £35 on average. What would £35 buy in terms of cover?

A single 28 year old male could have life cover of £120,000 for 30 years for as little as £30.44, a couple both aged 38 could have £220,138 of life cover for 20 years starting from £35.00 per month.

Still think it’s too expensive?

Get in touch with us today for your own personal calculation to see how your monthly luxuries add up and what cover you could buy with a little clever reallocation of your financial resources.

It only takes a few minutes to give you peace of mind for the rest of your life, can you really afford not to do anything?

Dr Claire Armstrong

*Based on Bright Grey’s online Lifestyle Calculator as of April 2013.

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